Marai + WhatsApp Business
The Marai integration with WhatsApp Business API turns your WhatsApp number into an AI assistant that manages bookings, sends reminders and confirms appointments automatically. Your clients book by writing in natural language, 24 hours a day, 7 days a week.
What is the Marai WhatsApp integration? It is a direct connection between Marai and the official WhatsApp Business API from Meta. Reminders included from Starter. AI bot available on Pro (300 msgs/year) and Business (1,000 msgs/year). If messages run out, you can buy additional packs or wait for annual renewal.
How does the integration work?
Connect your WhatsApp Business
From the Marai dashboard, link your WhatsApp Business account in under 5 minutes. We use the official Meta API, ensuring security and compliance with WhatsApp policies. No technical knowledge required.
Configure the bot and reminders
Choose what the bot can do: manage bookings, send reminders, confirm appointments or all at once. Customize the tone, sending schedules and automatic messages. The bot adapts to your business rules.
Clients start booking via WhatsApp
The client writes something like "I want an appointment Friday at 5" and the bot checks your real-time availability, suggests slots and confirms the booking automatically. Works 24/7. Pro includes 300 AI msgs/year, Business 1,000. Additional packs available.
What does the WhatsApp integration include?
The Marai integration with WhatsApp Business covers three main features: the AI bot for automatic bookings, pre-appointment reminders and confirmation/cancellation notifications. Everything works from your business's same WhatsApp Business number.
AI booking bot
Understands natural language, checks real availability and confirms appointments automatically. Pro: 300 AI msgs/year, Business: 1,000. Additional packs from €19.
Automatic reminders
Sends a reminder 24 hours before the appointment. The client confirms or cancels by replying to the message. Included from Starter.
Status notifications
Booking confirmation, cancellation notice, schedule changes. The client always knows the status of their appointment.
Benefits of connecting WhatsApp with Marai
24/7 bookings without intervention
The bot attends to your clients while you sleep, eat or work. Every message is a booking opportunity that is not missed.
Fewer no-shows with reminders
WhatsApp reminders have a 98% open rate, compared to 20–30% for email. Your clients confirm or cancel with a simple message.
Your clients' preferred channel
In Spain, over 80% of business-to-client communications go through WhatsApp. You don't force your clients to download an app or visit a website.
Reminders included, AI by plan
WhatsApp reminders are included from Starter. The AI bot has a message limit per plan (Pro: 300/year, Business: 1,000/year). Additional packs from €19/500 msgs.
Real natural language
Not a button bot. The AI assistant understands phrases like "do you have a slot tomorrow afternoon?" or "I need to change my Friday appointment".
Official WhatsApp Business API
Marai exclusively uses the official WhatsApp Business API from Meta — no shortcuts or unauthorized tools. This means your number will never be blocked by WhatsApp, messages are delivered with maximum reliability, and you comply with all Meta policies.
Frequently asked questions
Do I need a special WhatsApp Business number?
No. Marai connects to your existing WhatsApp Business number through the official Meta API. Your clients keep writing to the same number they already know. You don't need to change anything or register a new number.
How much does it cost to send WhatsApp messages with Marai?
WhatsApp reminders are included in all plans from Starter (€29/month). The AI bot includes messages by plan: 300 AI messages/year on Pro and 1,000 on Business. If you need more, you can buy additional packs from €19 (500 messages).
What happens if the bot doesn't understand a message?
If the AI is unsure of the client's intent, it notifies you so you can respond manually. The bot handles clear cases (book, confirm, cancel, reschedule) and escalates the rest. You can view the full conversation history from the Marai dashboard.
Can I customize the bot's replies?
Yes. From the Marai dashboard you can adjust the bot's tone, welcome messages, automatic replies and conversation flow. The bot speaks with your business name and adapts to your communication style.
Does it work with regular WhatsApp or only WhatsApp Business?
The integration works with WhatsApp Business API, the professional version approved by Meta for businesses. It is not compatible with the personal WhatsApp app. If you don't have WhatsApp Business yet, we'll help you set it up.
Free plan forever. No credit card required.