Automatic reminders that eliminate no-shows
Marai's automatic reminders reduce no-shows by up to 80%. They're sent via WhatsApp or email before each appointment. The client confirms with a single message. If they cancel, the slot is automatically freed for another client.
What are Marai's automatic reminders? Notifications sent via WhatsApp, email or both before each appointment (24h, 12h, 6h, 2h or 1h before). The client confirms or cancels with a message. They reduce no-shows by up to 80%. Email included in all plans, WhatsApp from Starter (€29/month).
Two channels, one goal: making your client show up
The channel with the highest open rate in Spain. The client receives the reminder and can confirm or cancel by replying to the message.
As a complementary channel with appointment details, cancellation link and option to add to calendar.
How does it work?
- 1 A client books an appointment (via WhatsApp, portal or manually).
- 2 Marai automatically schedules reminders based on your configuration.
- 3 24 hours before, the client receives: "Reminder: your appointment is tomorrow at 17:00. Reply Yes to confirm or No to cancel."
- 4 If they confirm, the appointment is marked as confirmed in your calendar.
- 5 If they cancel, the slot is freed and the waitlist is activated automatically.
- 6 1 hour before, a final reminder is sent to those who haven't confirmed yet.
How much are no-shows costing you?
The average no-show rate in service businesses in Spain is between 15% and 25%. If your average service price is €40 and you get 20 appointments per week, that's 3 to 5 lost appointments: between €120 and €200 per week. Per month, that's €480 to €800 in lost revenue.
With automatic reminders, that rate drops to 2-5%. Marai pays for itself with the appointments you recover.
Calculate how much your business is losingFrequently asked questions
When are reminders sent?
By default, 24 hours before and 1 hour before the appointment. You can customize the times from the dashboard: 48h, 24h, 12h, 2h or 1h before.
Does each WhatsApp message cost extra?
Email reminders are included in all plans. WhatsApp reminders are included from the Starter plan (€29/month).
What happens when a client cancels after receiving the reminder?
The slot is automatically freed in your calendar. If you have the waitlist enabled, the next client receives a notification to take that slot.
Can I customize the reminder text?
Yes. You can edit the message, add specific instructions, include your business address or any relevant details for each type of appointment.
Free plan forever. No credit card required.