Marai + Gmail and Microsoft
Marai automatically sends email notifications to your clients at every key moment: when they book, before the appointment, if it is cancelled or the time changes. Compatible with Gmail, Outlook, Yahoo and any email provider. Included free in all plans, with no sending limits.
What are Marai email notifications? They are automatic emails Marai sends to your clients and team at key moments in the appointment process: booking confirmation, pre-appointment reminder, cancellation notice, schedule change and daily summary. They work with any email provider and are included free.
What emails does Marai send?
Booking confirmation
Sent automatically to the client when they complete a booking. Includes date, time, service, professional, business address and a link to cancel or modify the appointment.
Appointment reminder
Sent before the appointment with service details. The client can confirm attendance or cancel directly from the email with a single click.
Cancellation notice
Sent to the client when an appointment is cancelled — by the client, the professional or the system. Includes the applicable refund policy and a link to book a new appointment.
Schedule change
Sent when the professional modifies the date or time of an existing appointment. The client receives the new details and can accept or request another time.
Daily summary
Sent to the professional each morning with the day's appointment list: names, services, times and notes. Available optionally so the professional starts the day prepared.
How is it configured?
Activate email notifications
Email notifications are activated by default in all Marai plans. You just need to make sure your clients have an email address associated with their profile.
Customize the messages
From Settings > Notifications you can edit the text of each email type, add your logo, include directions to your location, cancellation policies and any information relevant to your clients.
Emails are sent automatically
When a client books, cancels or their appointment date approaches, Marai sends the corresponding email automatically. You don't need to do anything manually. Emails are sent with your business name as the sender.
Email + WhatsApp: complete coverage
Email and WhatsApp are complementary channels. WhatsApp has a 98% open rate, ideal for urgent reminders. Email is better for detailed information, formal confirmations and documentation. Marai lets you use both channels simultaneously for maximum effectiveness.
| Feature | ||
|---|---|---|
| Open rate | 20–30 % | 98 % |
| Best for | Confirmations | Reminders |
| Free plan | Yes | Reminders only |
| AI bot | No | Yes (from Pro) |
| Archivable | Yes | Depends |
| Universal | Yes (global) | Yes (Spain) |
Recommendation: activate both channels. Marai prioritizes WhatsApp for reminders and uses email as backup and for detailed information.
Benefits of email notifications
Reduces no-shows
Email reminders reduce no-shows by 25–40%. Combined with WhatsApp, the effect multiplies.
Professionalism
Emails with your business name, logo and personalized instructions convey seriousness and care for the client.
Zero manual effort
Everything is automatic. You don't need to copy emails, draft messages or remember to send anything. Marai handles it.
No additional cost
Email notifications are included in all Marai plans, including the free one. No monthly sending limits.
Frequently asked questions
Are emails sent from my Gmail address?
No. Emails are sent from the Marai system with your business name as the sender. This ensures reliable delivery and avoids spam issues. The client sees your business name, not a generic address.
Can I customize the email content?
Yes. You can customize the text of confirmation, reminder and cancellation emails from the Marai dashboard. You can also include your business logo, specific instructions (like directions to your location) and links to your cancellation policy.
Can email reminders be combined with WhatsApp?
Yes. You can activate both channels simultaneously. Marai sends the reminder via WhatsApp first and, if the client doesn't have WhatsApp linked, sends it via email. You can also send via both channels for maximum effectiveness.
Does it work with Outlook, Yahoo or other providers?
Yes. Marai notifications work with any client email address, regardless of their provider: Gmail, Outlook, Yahoo, Proton, iCloud or any other. Email is a universal standard.
Is it included in the free plan?
Yes. Email notifications (booking confirmation, reminder and cancellation notice) are included in all Marai plans, including the free plan. No email limits and no additional cost.
Free plan forever. No credit card required.