Frequently asked questions
about Marai

Zero commissions, on any plan. Unlike platforms like Fresha or Treatwell that take a cut of every appointment, Marai charges a flat monthly fee and 100% of your revenue is yours. No setup fees, no configuration costs, no transaction surcharges. Every euro your client pays goes straight to your account. See the details on our pricing page.

No. No commitment, no contracts, no fine print. You can cancel at any time from the admin dashboard with a single click. Your account automatically switches to the free plan, and you keep access to all your data for 30 days so you can export it. No penalties and no questions asked.

Yes, in two ways: the Free plan is forever with no credit card — 1 professional, up to 50 appointments per month, and all core features. Plus, when you sign up you automatically get 7 days of full PRO access to try every feature without limits. No credit card required in either case.

Your data is stored on European servers with AES-256 encryption — the same standard used by banks. We are 100% GDPR and Spanish LOPDGDD compliant. Payments are processed through Stripe with PCI-DSS Level 1 certification — Marai never stores or accesses your clients’ card data. You can export or delete any client’s data at any time. More details on our security and compliance page.

Marai tackles no-shows on three fronts: automatic reminders via WhatsApp and email before every appointment, upfront deposits via Stripe so clients have a financial commitment, and easy self-service rescheduling from the client’s phone — freeing the slot for someone else. The result: fewer empty chairs, more revenue.

Yes. Marai lets you import your client database, appointment history, and services via CSV file from the admin dashboard. If you’re coming from another platform and need help with the migration, our support team will walk you through the entire process at no extra cost. Your client history and contact details are preserved so you don’t lose a single relationship.

Real human support, with same-business-day response via chat and email. We don’t use bots or send you to a forum. Pro and Business plans include priority support with faster response times. We also have step-by-step guides and videos in the help center so you can solve the most common questions on your own.

Both. The free plan is designed for solo professionals who need a calendar with online bookings. The Starter plan scales to 2 professionals, Pro to 5, and Business up to 15 professionals and 5 locations. Each professional gets their own calendar, services, schedules, and commission settings. Marai grows with you — start free and upgrade when you need to.

You use your own WhatsApp Business number. The AI assistant understands natural-language messages — no button menus. Your client writes "Do you have availability on Friday?" and the bot checks your calendar in real time, offers available slots, and confirms the appointment in seconds. It handles cancellations, reschedules, and automatic reminders. If it receives something it can’t resolve, it instantly notifies you.

Yes. Marai syncs bidirectionally with Google Calendar, processes payments with Stripe, connects with 5,000+ apps through Zapier, and sends notifications via WhatsApp and email. Setup takes less than a minute from the dashboard — no technical skills required.

Any appointment-based business: hair salons, barbershops, beauty clinics, spas, medical clinics, physiotherapy, psychology, yoga, pilates, consulting, coaching, tattoo studios, veterinary clinics, and more. Each industry has its own needs and Marai adapts to them. Check our industry pages to see how it works in your field.

Free-forever plan with 1 professional and 50 appointments/month. Starter: €29/month (2 professionals, unlimited appointments). Pro: €59/month (5 professionals, WhatsApp AI bot). Business: €99/month (15 professionals, 5 locations, API). All plans with zero booking commissions, no setup fees, and free cancellation. Compare plans in detail on our pricing page.